Cancellation and Substitution Policy

New Refund Policy

Cancellations/Refunds: All cancellations must be received in writing and sent to Maritz Global Events. Cancellation requests received by August 12, 2022 will receive a FULL refund. WEF will charge a 25% cancellation fee for cancellation requests received by August 13, 2022 through September 9, 2022. NO refunds will be issued for cancellations requested after September 9, 2022. Rather than cancelling, consider sending a substitute.

Substitutions: An organization may submit a request to substitute one person for another in writing prior to September 9. Please submit your substitution request to Maritz Global Events. After September 9, 2022, substitutions must be done onsite at the convention center in New Orleans, beginning October 7 through 12.

Badge sharing or trading and badge reprints are strictly prohibited.

Letter of Invitation Policy

Conference participants who require an invitation letter to enter the United States must first register and pay for the conference before a Letter of Invitation will be issued.  You may request a Letter of Invitation as you register for WEFTEC.

WEF will only issue a Letter of Invitation to the following verified conference participants:

• Conference Attendees
• Conference Speakers
• Exhibitors

Once your registration is complete, your Letters of Invitation will automatically be sent to the email provided during registration. Print copies will be mailed only at the requesting conference attendee's expense. UPS or FedEx account number must be provided by the participant in order to receive a print copy of the Letter of Invitation.

Payment Policy

All conference registrations are processed online only by Maritz Global Events, WEF's official registration company. 

Full payment is due when you register online with a credit card (VISA, MasterCard and American Express). Checks, purchase orders, wire transfers and cash are not accepted online or onsite at the conference.

Upon completion of your registration, you will receive an immediate confirmation email from our registration partner Maritz Global Events (formerly Experient).

Privacy Policy

WEF’s PRIVACY STATEMENT AND USE OF DATA

Privacy Statement

The Water Environment Federation respects the privacy of its members and website visitors and adheres to best practices, applicable U.S. federal laws, and acknowledges the European Union General Data Protection Regulation implementation. Please read WEF’s Privacy Statement

Collection and Use of Information

Through our registration vendor, WEF captures individual information, including contact information and demographics for the purpose of doing business with WEF including:

• Producing badges for access to the Conference event(s)
• Conference surveys and evaluation
• Marketing emails and mailings
• For use in the Conference mobile app

All conference registrations and payments are processed by Maritz Global Events, WEF's official registration company. You can review their privacy policy here: Maritz Privacy Policy  |  Maritz Terms of Use

If you have any questions about WEF’s terms, policies or your registration, you may contact us by email at [email protected]. 

SMS Alerts Policy

By providing your mobile phone number to WEF, you consent to receiving text messages alerts in the event of an emergency.

WEF does not charge for this service, but standard text messaging rates may apply as provided in your wireless plan (contact your carrier for pricing plans and details).

If you do not wish to receive emergency alert messages, you will be given the opportunity to opt-out during the registration process.

Terms and Conditions

By registering for WEFTEC, you are agreeing to comply with WEF's Policies, Terms and Conditions. 

• COVID-19 Safety Protocols
• Consent to Record
• Code of Conduct
• Participation
• WEF General and COVID Release and Waiver