Maintenance Fundamentals for a High Performance Organization

Saturday, October 18, 8:30 am – 5:00 pm
1 day, 0.6 CEUs

Maintenance management is one of the oldest business processes in the Utility Industry. It has, however, remained relatively unchanged over the years despite the many developments in the area or asset design, technology and people development.  Many utilities still operate in a reactive work environment trying to manage more work as new assets are added, existing assets deteriorate, budgets get reduced each year and experienced staff keeps moving on from the organization with precious knowledge. There have been many strategies and solutions suggested to ease the woes of the Maintenance Department from implementation of a Computerized Maintenance Management System to multi-skilling of the trades. These solutions have not yielded the results that utilities were expecting; in fact many are still struggling with their CMMS implementation or are still working through the logistics for multi-skilling with the Union. Some Utilities have simply thrown in the towel and passed on the responsibility for operating and maintaining their assets to third party service providers.

Is there a solution to the maintenance problem? Can a maintenance department truly become a high performance organization where staff is always in control and assets are taken out of service for repairs before they fail and those that break down were deliberately run to failure? The answer is yes! Many public sector utilities have been able to achieve this elusive goal and these successful utilities have been able to sustain this performance in the face of changing business drivers.  It requires a strategic approach to maintenance management and a solid process to implement the necessary tactics.  This workshop provides an overview of strategic maintenance management and the fundamentals necessary for moving to a high performance, best in class, maintenance organization.

Our workshop is structured in such a manner to help attendees to use a step by step process to develop a strategy and implementation plan to move to a high performance maintenance organization:

Step 1 – Understanding Strategic Maintenance Management
Step 2 – Develop the Vision for a High Performance Maintenance
              Organization
Step 3 – Understand the Current Situation
Step 4 – Learn the Basics of Maintenance Management (Preventive
              Maintenance and Planning & Scheduling)
Step 5 – Learn Advanced Techniques (Reliability Centered Maintenance
RCM), Predictive Maintenance (PdM) and Total Productive
Maintenance (TPM)
Step 6 – Use the Computerized Maintenance Management System
   (CMMS) to enable these practices
Step 7 – Manage performance through the maintenance dashboard
Step 8 – Implement the organizational (people) effectiveness elements for
    high performance
Step 9 – Build a draft action plan to move the attendee’s current situation
   to the vision for a High Performance Maintenance Organization

This process helps us realize that there are a lot of common problems that we are all trying to deal with. You will learn about the fundamentals that must be in place to take control of maintenance such as good asset database and related data, a good preventive maintenance program, fully defined work management process, planning and scheduling techniques, a successful CMMS implementation and a maintenance dashboard to track and guide progress.

Learn the basics of performance management and how to build a maintenance dashboard.  The workshop focuses on understanding the organizational effectiveness components necessary for a high performance organization. These concepts will be supported by case studies where other utilities will share their experiences developing and implementing these higher end maintenance concepts in their organizations. They will also share their experiences on the journey from initiation to sustainability where these concepts become part of the maintenance culture.

O&M front line staff will be able to understand how these maintenance concepts can help them be more effective at their jobs. You will learn how technology actually can help them work smarter and improve productivity. They also learn the value in adopting proven techniques such as planning and scheduling, PM optimization, PdM, RCM and TPM. Senior staff responsible for management of the O&M function will learn techniques and ideas for creating a high performance O&M team, be able to turn technology investments, for example CMMS into good investments. They will also learn how to evaluate the performance of their current organization, develop a roadmap for taking control and creating and sustaining a high performance maintenance organization.

Chair
Roop Lutchman, CH2M HILL

Co-Chair
George Vania, EMA, Inc.

Speakers
George Freiburg, Hazen & Sawyer
Marius Basson, New Dimensions Solutions
Wayne Raither, DC WASA
Bob Munro, CH2M HILL
Simon Watson, Orange County Sanitation District